FAQ
The questions families actually ask.
If yours isn't here, just ask. We answer every email.
Corrections-approved pack rules
What's actually inside our packs and why nothing gets turned away.
Yes. Every item we sell is pre-approved by Corrections for the prison you select. Nothing in our packs gets turned away at the gate. We map every SKU line by line to the Authorised Property Rules (v.17, June 2024) and to the local variations for that prison before it ships.
Delivery, tracking and timing
What to expect from order to your person inside.
The property request form
How the form works and what to do if it needs a change.